Era Staff Guide - Revision history

Reno at 06:39, 23 May 2015

2015-05-23T06:39:57Z

← Older revision		Revision as of 02:39, 23 May 2015
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	Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.		Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.

	<sub> created Reno Dorvay. </sub>		<sub> created by Reno Dorvay. </sub>

Reno at 06:39, 23 May 2015

2015-05-23T06:39:19Z

← Older revision		Revision as of 02:39, 23 May 2015
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	Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.		Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.

	<sub> created ~~by 'wilikas', aka '~~Reno Dorvay'. </sub>		<sub> created Reno Dorvay. </sub>

Cyan3 at 09:56, 14 January 2015

2015-01-14T09:56:08Z

← Older revision		Revision as of 05:56, 14 January 2015
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			[[Category:Era iPhone]]

	<center> [[File:eralogo.png]] </center>		<center> [[File:eralogo.png]] </center>

Wilikas at 05:34, 29 December 2014

2014-12-29T05:34:17Z

← Older revision		Revision as of 01:34, 29 December 2014
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	Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.		Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.

			<sub> created by 'wilikas', aka 'Reno Dorvay'. </sub>

Wilikas at 05:16, 29 December 2014

2014-12-29T05:16:08Z

← Older revision		Revision as of 01:16, 29 December 2014
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	PRAs: Kane (US), Nyx (US, Canada), Ser (Europe), Reno (Australia/Asia)		PRAs: Kane (US), Nyx (US, Canada), Ser (Europe), Reno (Australia/Asia)

	Development Admin: Storm Myste		Development Admin: Storm Myste

	Communication Admin: Jeni		Communication Admin: Jeni

Wilikas at 05:15, 29 December 2014

2014-12-29T05:15:36Z

← Older revision		Revision as of 01:15, 29 December 2014
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	We do allow customs with a weapon provided it is NOT a weapon that is sold in Era.		We do allow customs with a weapon provided it is NOT a weapon that is sold in Era.




			<center>
			'''
			== Section Three -- Staff List ==
			'''
			</center>

			Graal Era sometimes goes through quite a lot of changes in the staff list. Here is a current list!

			The list goes top-down in terms of authority (e.g. the person at the top has the highest rank on the server, note that the actual structure is divided in job positions, not individual authority).

			'''The Management'''

			The Owner: Unixmad. The Owner of Graal Online.

			The Manager: snk. The Manager of Graal Online Era.

			“Management” Admins:

			PRAs: Kane (US), Nyx (US, Canada), Ser (Europe), Reno (Australia/Asia)
			Development Admin: Storm Myste
			Communication Admin: Jeni


			'''The Departments'''

			Development Departments:

			LAT: The LAT department is in charge of developing the levels in Graal Era. They work together with the other development departments to create Era's world.
			GFX: The GFX (or “GAT”) department is in charge of creating the images used in Graal Era.
			SFX: The SFX department is in charge of creating the sounds effects and music in Graal Era.
			NAT: The NAT (or “Scripting”) department is in charge of creating the scripts (code) that is processed by the Graal Engine. These scripts essentially breath life into the world. The entirety of Graal Era is controlled by script!
			Developer: The “Developer” is someone who is multi-talented. They take on tasks from other departments.
			Gun Administrator: They handle the creation and balancing of Era's weapons.
			VIP Designer: These staff members are responsible for the development of the monthly VIP items.

			'''Player Relations''':

			PR: The PR team is the backbone of Graal Era's customer support. They handle all player issues – issues ranging from reports, feedback and uploads etc.
			SPR: The SPR team is a group of highly trained PR's that have more authority than a regular PR team member.

			'''Communications Team''':

			Communications Support: These staff members handle e-mail support.
			Era-Go Webmaster: The Webmaster of Era-Go.
			Forum Moderators: They ensure that Era-Go remains a friendly and safe place for its users.
			Newspaper Team: These staff members process potential submissions for the in-game Era newspaper.

			'''Other Staff''':

			Gang Administrator: This staff member is responsible for handling gang rewards and handles feedback/issue reports from gangs.

Wilikas at 03:52, 29 December 2014

2014-12-29T03:52:56Z

← Older revision		Revision as of 23:52, 28 December 2014
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	Boosting Spar Stats. We do not allow spar stats boosting.		Boosting Spar Stats. We do not allow spar stats boosting.
	If you catch someone boosting their spar stats please contact a PRA/SPR and have them check out that person.		If you catch someone boosting their spar stats please contact a PRA/SPR and have them check out that person.



			<center>
			'''
			== Section Two -- Duties ==
			'''
			</center>
			<center> [[File:staffguide_image5.png]] </center>
			<center> <sub> Stay Alert! </sub> </center>


			Every staff member has to pull their weight. Running an MMO isn't an easy task, as such we hire a lot of volunteers to do various things. Whether you're a PR or a member of the Levels Administration Team, you have to put the effort in.

			Always wear your staff when you are doing something staff related.

			If you are a PR you are expected to:

			Investigate reports: You must look into reports and help resolve issues. This may require initiating a sit-down between two players to resolve an in-game dispute or it may involve banning Mog who's made a new account.


			Whenever you find a player who's up to no good, you use the warning tool to take action. You right click a player and select Warn Player from the staff drop-down list. You will
			then have to select a reason for warning, which is shown here. After selection a reason you must describe the event.Players are jailed after receiving multiple warnings.

			After you have finished a report please make sure to clear it from the reports tool!

			Note: in the event that you see something very serious, e.g. a paedophile or a hacker, please log what you see (text from their attributes or screenshots etc) before jailing.

			Handle Feedback: This is as easy as just looking at the feedback tab in RC and responding to the players. Easy!
			Handle Uploads: This is a more complex task- we will touch on this shortly.
			Host Events: If you're staff you can host events!. It can be a complex task, see other staff for more details.

			Remember to actually log-on to the server and do your job. We understand that you have a real-life, but we need your help! That's why we recruited you. If you feel you're going to have a period of inactivity please tell your boss so we can sort things out.

			If you can not perform your duty without annoying others, if you are the source of drama, you will be removed. This is true of all staff, we have no room for people who can't do their work without inciting problems.

			While doing your job (and this is particularly true for members of the PR team) you may be inundated with spam and harassment. This is a part of the job. It happens. All the time. To everyone. The best method of handling it is to just ignore them and move on. If you are particularly concerned inform your boss or a more senior staff member.

			When getting asked to transfer accounts please tell them to read through the account and identify guide in the guide in the main menu (red book). Instruct them to open a ticket on the support site. The support site is support.toonslab.com. We do not transfer identified accounts to other identified accounts ever. There have been many attempts to scam accounts that way. Stay alert!

			If you are a PR member you are expected to handle uploads!

			Here is a list of general illegal upload elements:

			Any custom staff head is not permitted for use by players.

			Any images that may be deemed racist or offensive against player(s) or real life individuals.

			No translucent, invisible, or small heads and bodies.

			No heads or bodies that only show outlines.

			No images which may disturb game play such as flashing shields, gore, violent-glowing shields, or
			shields that cover more than ½ of the player.

			No flashing images, this also means no blinking hats.

			No customs which have different colors in different frames.

			Do not upload customs which are significantly larger or smaller than the templates.

			No customs which make you appear invisible on certain grounds (such as grass-looking bodies/heads).

			No images that are pictures of real life people or real life, this includes pets and photos.

			No customs that are copyrighted such as Pokemon heads/bodies.

			If we sell a bow, bandana, etc. in a game shop, these will not be approved on custom heads.

			We do allow customs with a weapon provided it is NOT a weapon that is sold in Era.

Wilikas at 03:50, 29 December 2014

2014-12-29T03:50:59Z

Show changes

Wilikas at 03:37, 29 December 2014

2014-12-29T03:37:30Z

← Older revision		Revision as of 23:37, 28 December 2014
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	'''Section One -- Rules'''		'''Section One -- Rules'''
	This section lists the rules in which staff on Graal Era are expected to follow. The rules are the same for every staff member in most cases. By far the most important part of the staff's Era Guide.		This section lists the rules in which staff on Graal Era are expected to follow. The rules are the same for every staff member in most cases. By far the most important part of the staff's Era Guide.



			<center> [[File:staffguide_image1.png]] </center>






	'''Section Two -- Duties'''		'''Section Two -- Duties'''
	This section most of the duties that staff (mainly PR team members) are expected to perform.		This section most of the duties that staff (mainly PR team members) are expected to perform.



			<center> [[File:staffguide_image2.png]] </center>





	'''Section Three -- Staff List'''		'''Section Three -- Staff List'''
	This section lists the current staff structure, explaining who everyone is and what they do for era!		This section lists the current staff structure, explaining who everyone is and what they do for era!



			<center> [[File:staffguide_image3.jpg]] </center>

Wilikas at 03:32, 29 December 2014

2014-12-29T03:32:08Z

← Older revision		Revision as of 23:32, 28 December 2014
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	</sub>		</sub>
	</center>		</center>





			<center>
			'''
			== Contents ==
			'''
			</center>

			'''Section One -- Rules'''
			This section lists the rules in which staff on Graal Era are expected to follow. The rules are the same for every staff member in most cases. By far the most important part of the staff's Era Guide.


			'''Section Two -- Duties'''
			This section most of the duties that staff (mainly PR team members) are expected to perform.


			'''Section Three -- Staff List'''
			This section lists the current staff structure, explaining who everyone is and what they do for era!